MSQ’s ‘customer first’ policy bearing reward - Saudi Gazette

MSQ’s ‘customer first’ policy bearing reward

MSQ’s ‘customer first’ policy bearing reward

Mohammed Salim Qureshi (General Manager) [L]; Mohd. Javed Qureshi(Deputy General Manager)

Mohammed Salim Qureshi & Partner Co. (MSQ) is one of the leading firms in the field of IT, electrical, electro mechanical systems. It attained this leading position by providing the highest quality, effective, responsive and integrated services to its clients.

The firm’s demand in this field is largely because of its strict compliance with schedules. Their top class personnel’s efficient and professional execution of the projects — be it networking, interior decoration or maintenance — is one of the major factors in the company’s success.

Electro mechanical systems, especially HVAC, are considered to be one of the most important innovations for comfort, especially here in the Gulf region where the climatic condition is extreme. That’s why, it is considered a necessity rather than luxury.

It is essential that one selects the most specialized and distinguished maintenance service to ensure the efficient and consistence performance of your air-conditioning system. This is a specialized field and the firm needs to be highly professional in executing the electro mechanical system.

MSQ’s business philosophy is based on the four pillars of Trust, Reliability, Superior Quality and Reasonable Price. It has gained the trust of its valued customers by making “customer service” as its top priority.
The company employs highly skilled and qualified technical staff to meet the demands of the customers. It has developed a very special and unique system to offer the most reliable service at a reasonable price while totally satisfying the customers.

The firm has been providing a full scope of HVAC maintenance service for chillers, packaged, central duct type split systems at residential, commercial and industrial areas such as hospitals, residential or shopping complexes, palaces, embassies, factories and mosques.

The company’s commitment is to provide superior, quality and reliable services to its customers.

Technical talent and outstanding client service and support service are the basis on which the company’s ability to respond is based. It has a technical crew that is highly competent and a support staff that complements the crew in various disciplines.

The company boasts of reliable and quality services in every specialty. Combined with this is quick response, immediate attendance, skilled performance, genuine parts and reasonable pricing that adds value to the services.

The company’s policy — “Customer’s Satisfaction First” — is achieved by giving trustworthy services, staying in touch with the clients through a growing database, reviewing customers’ complaints and suggestions and following up on them and above all developing new methods for better services.

The company’s technical staff are constantly trained and their skills upgraded.

The mechanical systems the company excels in are firefighting works, all related plumbing works and drainage systems. In the electrical systems, the networks are handled professionally by the firm — be it lighting and power or various alarm systems, even the advanced CCTV systems.

The HVAC systems sees the firm handling: Ducting; Exhaust Systems; Periodical HVAC Maintenance; Here Site Coating; and all HVAC System.

The company believes in the motto that prevention is better than cure and that’s why it extols the virtues of signing up on the firm’s maintenance contract, which also gives the clients extra privileges.

The company, following the signing the contract, will provide continuous monitoring and maintenance of the air conditioning system through the various service plans.

The company’s Studies Department surveys the job site, and effects drawings and specifications to customer’s requirement and the bill of quality is undertaken professionally to ensure a finest presentation of offers, technically and commercially.

The Design Department takes over after being awarded the contract. It prepares Shop Floor Drawing by taking into consideration the building structure and its uses.

The Operation Department is managed by well-qualified engineers and technicians to ensure a perfect and professional electrical, electro mechanical installation, commissioning and balancing.

MSQ has a spacious and well-equipped workshop to undertake any overhauling and rewinding jobs. It has set high standards for quality control, which ensures reliability and integrity of service. And more importantly the firm follows a reasonable pricing policy while not compromising on quality.

The company is a professionally managed firm with excellent technical expertise. Its service record is striking and enables it to be a competitive name in the market.

The company’s profile is high especially after successfully serving public and private companies. Seven ministries and many private firms are MSQ’s clients and the repeat orders from these satisfied customers bear testimony to the company’s growing profile.