AVAYA, a leading global communications company, commended organizations in Saudi Arabia for driving competitiveness through investment in digitalization, during Experience Avaya KSA. At the events, Avaya honored some of its leading customers for their innovative deployment of its next-generation communications solutions, and their role in Saudi Arabia’s economic diversification.

The customer awards were the highlight of the Experience Avaya KSA events, which took place on March 19 in Riyadh and March 21 in Jeddah. The awards recognized outstanding organizations in the Kingdom that are leveraging Avaya’s customer experience and unified communications solutions to offer competitive differentiation, increase operational efficiency and enhance the customer experience.

During Experience Avaya KSA, the following companies were recognized:

• National Water Company - Best Contact Center

General Directorate of Narcotics Control - Best Digital Transformation Initiative

• Arab National Bank –Customer Experience Transformation Award

• King Faisal Specialist Hospital - Patient Care Innovation Award

• King Abdulaziz City for Science and Technology - Avaya Loyalty and Commitment Award

• Saudia – Outstanding Loyalty and Dedication Award

University of Jeddah – Best Team Engagement Project in Higher Education

• Bupa Arabia – Excellence in Customer Journey

“Saudi Arabia’s plan to build the Kingdom’s competitive capabilities by leveraging emerging technologies, such as blockchain and artificial intelligence, is a clear call to action for all organizations. The customers that we recognized at Experience Avaya KSA are all playing a key role in propelling the Kingdom into a top spot on the Global Competitiveness Index, ensuring promising sectors harness innovation, and grow stronger together. The competitive advantage remains with organizations that deliver superior experiences by innovating through digital partnerships and collaborations,“ said Fadi Hani, VP of Avaya MEA & Turkey.

During the events, International Data Corporation (IDC), a global provider of market intelligence, shared insight on the Kingdom’s digital journey while Avaya leaders spoke on the emerging technologies that are shaping the future of communications. Avaya also showcased real-world use cases in key sectors, including tourism, financial services, and healthcare.

Avaya has active partnerships with many of the leading systems integrators in the country, working with enterprises of all sizes – from SMBs to the largest oil and gas providers – to develop the latest communications solutions that deliver real business results. Saudi Arabia’s National Transformation Program includes plans to build a thriving and diversified economy that is highly competitive on a global standard, through investment in digitalization by both the public and private sector. — SG