Saudi Gazette report

RIYADH — According to Riyadh Health Affairs, public hospitals in the city conducted 101,799 dialysis sessions, 2,206 cardiac catheterization procedures, and 20 open-heart surgeries in 2018.

During the year, the Health Affairs has launched a host of programs and initiatives with a view to improving the patient experience in its health facilities. Among them is the Patient Experience Measurement Program, which is one of the initiatives implemented by the Ministry of Health to enable patients and their families to engage in quality improvement by measuring their satisfaction with various health services at MOH facilities through surveys designed for each visit separately and conducted by an independent third party to ensure impartiality in the results.

The program aims to measure patient satisfaction in hospitals, specialized centers, primary health care centers, blood banks, tobacco cessation centers and premarital screening centers, in addition to other services.