Saudi Gazette report

RIYADH — The Ministry of Commerce has confirmed that the customer has the right to cancel the purchase process if the e-store has delayed in delivering the order of a period exceeding 15 days, unless there was another date for delivery.

It has clarified that the customer has also the right to get a refund with what he paid after canceling the order request, or any costs incurred from that, in the event of a delay in the order’s arrival, unless the store had a strong reason that led to the delay.

The ministry said that the e-store has the right to notify the customer if there will be a delay in delivering the order if they were facing obstacles that may affect the agreed delivery date.

The customer has the right to continue completing the order after getting notified that the delivery date has been modified, or to cancel it.