OMAN Air, the country’s national carrier, has signed an agreement with Rezgateway for a complete holiday reservation system. The system, RezG-Package, will dramatically enhance Oman Air’s already-famous efficiency and performance by automating almost all manual functions.
Rezpackage includes dynamic packaging capabilities, B2B and B2C reservation, a back office system, integration to a payment processing and finance system, a call center module and much more.
The results of this project will provide significant benefit to the customers of Oman Air Holidays. Customers can now book online, via Oman Air’s Holidays call center or through Oman Air travel offices — whichever channel is convenient for them. Vacation packages booked through the system can include every aspect of the trip, including air tickets, car hire, hotel accommodation, airport transfers and land tours.
Rezgateway will also provide fully integrated travel technology to Oman Air, allowing the award-winning airline to source products and services seamlessly from any provider in the world, via XML/web services. In addition, the system will allow Oman Air to distribute Omani products and worldwide at the click of a button. Furthermore, the back office functionality lets managers, finance departments and agents manage their work and track progress in real-time.
Mahfoodh Bin Ali Al Harthy, SVP Sales, GCC, MENA & Africa, commented: “As part of Oman Air’s current ambitious expansion program, we are making significant investments in Oman Air Holidays. As with all aspects of Oman Air’s business, we are committed to ensuring that Oman Air Holidays offers its customers the very best, in terms of quality, choice and convenience.
“We are therefore pleased to have appointed Rezgateway to deliver its RezG-Package complete holiday reservation system. Rezgateway understands Oman Air’s vision and has the experience, technology, people and commitment to support the success of Oman Air Holidays and we look forward to working with the company.”
Mesfin Eyob, CEO of Rezgateway, added: “We recognize Oman Air is committed to giving its customers the best possible service and outstanding value. Their partnership with Rezgateway will help the airline deliver on this aim. We are thrilled to be partnering with Oman Air and leveraging our technologies to achieve their mission.”
Oman Air, the national carrier of the Sultanate of Oman, was founded in 1993 and has evolved into an acclaimed international luxury airline with an official 4 Star Airline ranking from Skytrax. With a fleet of 40 aircraft flying to over 49 destinations across the Middle East, Europe, Asia and Africa, Oman Air’s hospitality, comfort and space offer all customers a seamless passenger experience, whether they are traveling in First Class, Business Class or Economy Class.
The airline’s commitment to quality and innovation has seen it pioneer inflight mobile phone and wi-fi connectivity and receive awards from prestigious organizations in the Middle East, Europe and Asia, including ‘Best Business Class Seat in the World’ at the Skytrax World Airline Awards 2011 & 2012, ‘Leading Economy Class Airline Middle East’ at the World Travel Awards 2013, and Gold Awards at the TravelPlus Airline Amenity Bag Awards in 2010, 2011, 2012 and 2013.
Oman Air has won the ‘Best Airline Staff Service’ award 2014 at the prestigious World Airline Awards run by Skytrax, and most recently during the World Travel Awards 2015, Oman Air was named ‘World’s Leading Airline Economy Class’, also the Airline’s lounge at Muscat International Airport won the ‘World’s Leading Airport Lounge Business Class’ award.
