MISYS, the global leader in financial services software solutions, has announced plans to start offering banks in the Middle East region Global Processing as part of its renowned trade finance processing solution, TI Plus. The Global Processing functionality within TI Plus enables banks to gain a competitive edge over other trade finance specialists through improved customer service levels, reduced costs and more efficient operational structures across their regional or global trade finance business.



Banks today are under increasing pressure to offer high customer service levels and deliver standardized trade services regardless of location. The Misys Global Processing functionality has already been licensed by five leading banks in the region including ING, National Bank of Abu Dhabi and Qatar National Bank, among others.



Misys TI Plus Global Processing works by centralizing disjointed local systems, offering an integrated standardized platform that allows the retention of local customer services yet provides central management of trade business; improving visibility and speeding up the roll out of new services. The solution from Misys reduces pressure across regional teams and enables banks to offer a superior service to customers globally, such as round-the-clock processing of their trade services transactions, providing the opportunity for more robust service level agreements (SLAs) to be offered to customers.



The enhanced functionality also permits banks to distribute workload, allowing improved management of resources. Operating costs can be reduced by basing trade finance teams in cost-effective locations and the central oversight and control of trade finance eliminates silos across regional teams. The standardized international process also enables banks to manage and mitigate operational risk more efficiently as all areas of the bank can operate in broadly the same way.



Steve Walshe, Product Manager for TI Plus Global Processing, Misys, said: “The evolution of the banking industry has accelerated the demands to enrich customer service, and reduce operational costs whilst the pressure on improving and standardizing operational risk management has increased. Global Processing allows a bank to ‘act globally’ significantly improving their offering to corporate customers, as well as increasing cost-efficiency and the management of operational risk in-house.” — SG