HYUNDAI MEA has recently appointed VOCALCOM, a leading multi-channel contact center technology provider, to develop a custom-built contact center solution that is expected to increase indirect sales by up to 53 percent from 13,000 to 20,000 vehicles per year.



VOCALCOM will integrate web lead generation (live chat), customer survey, and telesales &sales tracking capabilities into the contact center solution. VOCALCOM takes advantage of the powerful functionalities of the "Hermes.Net" software to offer a range of up-to-date communications tools, including voice mail, calls, email, fax and SMS.



Ali Kassab, CEO of VOCALCOM MENAT, said: "The demand for state-of-the-art contact center solutions continues to rise rapidly across UAE as business organizations take advantage of modern technology to accelerate business growth.



VOCALCOM’s client-focused strategy will be a key factor that will drive our success in the UAE market, as it empowers us to deliver added value benefits and greater flexibility for our clients to expand and explore new business possibilities."



"The feedback we have received from Hyundai has been very positive and we are certainly on track to help the company realize its sales targets. With the full range of features being offered by the Hermes.Net platform, we are strongly positioned to help Hyundai manage a variety of channels to interact with clients and prospects through all channels such as web, mail, SMS and voice," Kassab added. — SG