DEMONSTRATING its continued commitment to providing excellent customer service and a seamless passenger experience, Oman Air, the national carrier of the Sultanate of Oman, announced the soft opening of its new call center in Kuala Lumpur, Malaysia on Nov. 2, 2017 beside the current one operates in Oman. The new call center will provide support in English 24 hours on a daily basis one week after the soft opening.

The new call center, which will be managed by call center experts Interglobe Technologies, will provide support in Thai, Malay, Bahasa, Tagalog, Chinese (Mandarin & Cantonese) languages. The center will be staffed by a professional team, all of whom will offer help and advice in the welcoming manner that Omanis and Oman Air are known for.

The call center is one of newly launched by the airline and will serve customers from around the world. Oman Air currently flies to/from Bangkok, Kuala Lumpur, Manila, Jakarta, Nairobi and Guangzhou in China in the region.

Mahfood Ali Al Harthy, Senior Vice President Sales GCC, Middle East and Africa, said: “We are delighted to be opening a new call center in Kuala Lumpur, Malaysia. Providing the best customer service is of the utmost importance to Oman Air and this new call center will enable us to provide support to our valued guests in Asia eight hours a day, seven days per week.”

The opening of the new call center in Kuala Lumpur forms an integral part of Oman Air’s journey to ‘become the best’. — SG