SAUDI ARABIA

Complaints against SEC increase by 243%

December 09, 2018

Saudi Gazette report

RIYADH
— Complaints by subscribers against the Saudi Electricity Company (SEC) rose by about 243 percent in 2017 to reach 4,239, according to a report in the Arabic daily Al-Watan on Tuesday.

Informed sources said there were 46.8 complaints for every 100,000 subscribers, compared to 1,740 complaints in 2016.

They said the Electricity and Cogeneration Regulatory Authority (ECRA) has settled about 93 percent of the complaints.

The sources said the complaints against the company were mainly about billing, the tariffs, power cuts, and substandard service, among others.

They said repeated power cuts and substandard services accounted for 88 percent of complaints against the co mpany last year.

The ECRA gives special care to complaints from subscribers as it is in charge of protecting the rights and interests of the subscribers.

The SEC is the sole distributor of electricity to the subscribers all over the Kingdom except in Yanbu Industrial City, where this service is being provided by the Jubail Electricity and Water Company (Marafiq).

According to the sources, the complaints against bills and tariffs rose by 23.6 percent, power cuts by 8.6 percent, disconnection of supply by 9 percent and substandard service by 1.4 percent.


December 09, 2018
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