MANAMA/RIYADH — Silah Gulf, a leading, multi award-winning customer experience solutions provider, becomes the official customer experience partner of the Saudi Emerging Technologies Forum to be held in Riyadh, KSA on Nov. 11-13, 2019.

Billed as the largest R&D event in the region focused on the disruptive technologies of what has been labeled the Fourth Industrial Revolution, the Saudi Emerging Technologies Forum will welcome over 50 government officials and senior-level executives, more than 50 speakers, leading 12 panel discussions with the participation of 500 attendees, 60 exhibitors, 12 Certified Technical Workshops, 30 Proof of Concepts & Live Demo Sessions, and a dedicated focus day for IIOT. Furthermore, 10 Pioneers in innovation will be celebrated with Awards of Excellence in recognition of their efforts on digitization.

‘Silah Gulf is an industry leader in customer experience and business process outsourcing. Our expertise comes from long and fruitful relationships helping our clients from various industries such as Government, Telecommunication, Banking, Financial Services, Retail and Travel sectors deliver exceptional customer experiences. We are delighted to be the official CX Partner to the Saudi Emerging Technologies Forum, giving us the opportunity to interact and share our success stories with potential clientele in the dynamic and fast-evolving Saudi market,” Feras Ahmed, Managing Director, Silah Gulf.

Headquartered in Bahrain, Silah Gulf launched in 2009, as a joint venture in the Middle East by Bahrain’s Government and UK-based Merchants (Dimension Data), Silah has operations in Bahrain, Kuwait and Saudi Arabia.

With a unique mix of tools, expertise and a proven track record of over 35 years in the industry, we deliver end-to-end customer experience solutions for our clients. We are experts in driving innovation and take a consultative, yet pragmatic approach with real-world operational experience. Offering a full spectrum of services, we advise companies on how to transform their customer experience infrastructure, provide specialist training and certification, deploy high-tech solutions, as well as handle the running of the entire customer service operations.“This event represents a turning point in the digital transformation domain in Saudi Arabia because it will be the only platform in the Kingdom that will celebrate the Vision 2030 digital transformation leaders who are driving the deployment of emerging technologies in government entities and private sectors,” said forum director Chiara Palieri, who added that government representatives will unveil their latest digitisation programmes during the event.

The three-day forum, to be held at Burj Rafal Hotel in Riyadh will gather tech leaders such as du CEO Sultan Osman and Cyrus Hodes, Director of the AI Initiative, along with senior representatives from the Ministry of Communication & IT, National Digitization Unit, Ministry of Labor and Social Development, Ministry of Health, Ministry of Foreign Affairs, Saudi Aramco, Monshaat, Capital Market Authority, The Islamic Military Counter Terrorism Coalition and King Abdulaziz University among others.

The Saudi Emerging Technologies Forum will be the largest R&D and investment technology event in the region and will showcase the most disruptive technologies set to power cities and economies of the 4th Industrial Revolution. Gathering government entities, C-suite executives from the private sector as well as the top tech players, the conference will exclusively unveil the latest applications of IoT, IIoT, AI, Data Science, Cyber-security, Cloudification, Blockchain, AR/VR, Robotics, Deep Learning, Machine learning and Coding 4.0 and the role they will play in powering the Kingdom of Saudi Arabia as the global epicentre of tech research & development of the 4th Industrial Revolution.

The Forum will host a group of world-class speakers and industry leaders from National Digitisation Unit, Ministry of Labour and Social Development, Ministry of Finance, Ministry of Health, Ministry of Environment, Water & Agriculture, Monshaat, Capital Market Authority, The Islamic Military Counter Terrorism Coalition, King Abdulaziz University, Saudi Aramco and others, to be the first platform of its kind in Saudi Arabia in terms of the diversification and inclusiveness of all domains of future technologies. — SG