Saudi Gazette report

RIYADH — Passenger satisfaction at four major international airports in the Kingdom reached 75 percent in November, which is the same recorded in the preceding month, the General Authority of Civil Aviation (GACA) has announced on Tuesday.

More than 700,000 passengers participated in the survey on the services quality satisfaction level in King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammed Bin Abdulaziz International Airport in Madinah.

King Abdulaziz International Airport in Jeddah continued its rise in the satisfaction rate during the past months, reaching 68% in November, which amounted to a growth rate of 4% compared to last October. King Khalid International in Riyadh and King Fahd International Airport in Dammam recorded a small decrease in the percentage of satisfaction level from October.

King Khalid International Airport in Riyadh recorded a percentage rate 79% during the month of November, while King Fahd International Airport in Dammam recorded a 76% rating. Meanwhile, Prince Mohammed bin Abdulaziz International Airport in Medinah recorded a solid 79% during the month of November.

GACA’s Administration for Quality and Customer Protection conducts periodical field trips to different airports. It prepares reports on the level of customer satisfaction and their observations on the services provided. It assesses the current level of services, and analyzes the information received in surveys carried out by the relevant administration. The evaluation and the tools used is highly reliable with the goal to improve and develop those services provided to passengers and visitors throughout the Kingdom's airports.

GACA issues monthly reports on the level of passengers ’satisfaction with the services provided in its airports. The aim is to assess the current level of services, while work is ongoing to develop and improve those services. The goal is achieved by applying the highest international standards in the field of passenger services provided, all in line with the objectives of the Kingdom’s vision 2030 that aspires to achieve the highest levels in the services quality.