By Samar Yahya

DUBAI — ManageEngine President Raj Sabhlok, who delivered the keynote at two-day MangeEngine 9th ME User Conference at the Address Dubai Marina recently, spoke to Saudi Gazette about ManageEngine’s partners in Saudi Arabia. He said they cover a wide spectrum — from telecom to finance and governmental entities while speaking to Saudi Gazette.

On the services ManageEngine provides, Sabhlok talked about how the company crafts comprehensive IT management software for all business needs; IT service management that includes ServiceDesk Plus, AssetExplorer and Support Center Plus, Identity and access management, unified endpoint management, IT operations management, advanced IT analytics and IT security management.

Highlighting ManageEngine’s role with organizations and in Saudi Arabia, he said, “We work to provide IT teams with the solutions they need to do their jobs in diverse fields.”

On cyber security and how companies like MangeEngine can help their customers when any breaches might happen internally or externally and even not intentionally, Sabhlok said, “In ManageEngine we provide integrated monitoring, alerting and ticketing tools and the security tools needed to handle all elements of IT security consistently.”

Sabhlok shared his insights into the dilemma organizations face when undertaking digital transformation projects, and identify top IT initiatives to tackle these challenges. "Our user conferences have a lot to offer our customers, they get to meet the people behind the products they use, gain valuable insights that help them use those solutions optimally, and network with their peers. Customers get the opportunity to share how they use our products, discuss the challenges they face, and provide input we use to develop even better products."

At the conference, ManageEngine launched a privileged session management solution for enterprises, Access Manager Plus.

In explaining the market's need for this type of product, Rajesh Ganesan, vice president, said, "In order to strengthen IT security, many enterprises are adopting privileged access management solutions into their IT workflows. With comprehensive auditing capabilities, our solution offers complete visibility into all privileged accounts and helps enterprises manage privileged user sessions in real time, preventing any internal/external risks."

"Allowing remote access to critical infrastructure components can be a double-edged sword for IT leaders, as they have to judiciously handle the productivity it brings against the security risks it opens up. The growing complexity, modernity and heterogeneity of the infrastructure only makes it worse," said Ganesan.

"With Access Manager Plus, enterprises can now build solid layers of security and compliance, and allow seamless remote access to a wide variety of target systems, boosting overall productivity. Access Manager Plus is part of ManageEngine’s privileged access management suite, which comprises three other solutions: PAM360, Password Manager Pro and Key Manager Plus," said Ganesan.

Ganesan highlighted ManageEngine's role in digital transformation and discussed how ManageEngine helps businesses unleash their IT’s potential. The annual ManageEngine user conference also discussed the company’s road map and shares knowledge and IT best practices.

Access Manager Plus is available immediately in Standard and Free editions. Pricing is based on the number of users. Access Manager Plus effortlessly integrates into an organization's IT network, and allows security teams to always have the upper hand while configuring remote access and managing privileged sessions.

The conference offered detailed walk-throughs and live demonstrations of all major ManageEngine solutions, including ServiceDesk Plus, OpManager Plus, Applications Manager, Desktop Central, Mobile Device Manager Plus, the company’s AD management suite, Site24x7, and Log360.