E-store asked to refund over SR500,000 to consumers due to delay in delivery

August 19, 2021

Saudi Gazette report

RIYADH — The Ministry of Commerce has directed an electronic store, which is involved in importing goods from China, to return amounts exceeding SR500,000 to consumers due to delay in the delivery of the products on time.

The ministry had received 735 complaints with regard to the store’s delay in delivering the products within the specified period of time. Through the ministry’s continuous follow-up with the store, a total of 211 consumers were able to get a total amount of SR256,427 paid by them to purchase goods from the store.

The ministry said that the store and customers came to an agreement under which the store will return the rest of the amount to the remaining customers within a scheduled period of time within a couple of days.

The ministry said that it is continuously following up on electronic stores in order to protect rights of consumers as well as to ensure that stores adhere to the E-Commerce Law and its executive regulation. It also monitors all violations, and imposes penalties against non-compliant stores.

The E-Commerce Law protects all consumer rights, and grants consumers right to cancel the order in the event the store delayed delivery for more than 15 days from the date of contract, and the right to return the commodity or what the consumer provided in exchange for the service within seven days from the date of purchase or contract in the event that either the product is not used or the service not taken advantage of.

August 19, 2021
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