Saudi Gazette report

RIYADH — Musaned program, which was introduced by the Ministry of Human Resources and Social Development (MHRSD), to facilitate the direct hiring of foreign domestic workers to the Kingdom, issued four decisions on withdrawing the licenses of four violating recruitment offices, Saudi Press Agency reported.

The program said that the financial guarantees of such offices were liquidated in order to return the rights to their owners after the offices failed to address the complaints received by the platform.

A total of 64 other recruitment offices were alerted and given a grace period of one week to correct their status regarding customer complaints, the platform said, adding that more than 90 violating offices were suspended, in light of customer complaints.

All complaints are reviewed by a committee specialized in issuing criminal procedures according to the relevant controls.

Musaned indicated that if the office does not comply with the decision issued against it within 10 days, it would be stopped from the specified date.

The Musaned program was described as a unified transparent system that allows the ministry to monitor the contracting process between citizens and recruitment offices.

It specifically allows for the issuance of an electronic contract to be signed between the worker and the employer and provides a hotline and center for resolving workers’ complaints.

The program also holds training sessions to domestic help on how to lodge grievances and facilitates the issuance of a SIM card, which includes the guidelines and the hotline number, to all domestic workers upon their arrival in the Kingdom.