SAUDI ARABIA

Commerce ministry: Shoppers can refuse receiving shipment if product is defective

March 18, 2025
Abdulrahman Al-Hussein
Abdulrahman Al-Hussein

Saudi Gazette report

RIYADH — The Ministry of Commerce spokesman Abdulrahman Al-Hussein said that shoppers have the right to refuse receiving a shipment if the product is defective or does not conform to the agreed-upon specifications.

He explained that the e-commerce shipment delivery code, given to the delivery company representative upon receipt of the consignment, is an acknowledgment from the shopper that the products were received in a proper and orderly manner.

The spokesman emphasized the importance of verifying the shipment and its conformity to the order, as well as the safety and quality of the products before providing the representative with the delivery code.

Al-Hussein urged shoppers to know their rights in e-commerce through the Consumer Rights and Duties Guide on the ministry's website in the following link: https://mc.gov.sa/ar/guides/CustomerGuide/Pages/default.aspx.


March 18, 2025
490 views
HIGHLIGHTS
SAUDI ARABIA
3 hours ago

Saudi Arabia and Netherlands sign agreements with investments exceeding SR428 million  

SAUDI ARABIA
3 hours ago

Saudi FM meets Iranian and Egyptian counterparts in Oslo

SAUDI ARABIA
4 hours ago

King Salman and Crown Prince laud successful Hajj and efforts of all sectors