Saudi Gazette report

MAKKAH — The Ministry of Hajj and Umrah has taken regulatory action against seven Umrah companies after detecting violations related to transportation services for pilgrims.

The violations involved failure to provide transport in line with the agreed terms outlined in the companies’ approved service programs.

As a result, the Ministry has suspended the operations of the violating firms and liquidated their bank guarantees to fund alternative transport services for the affected pilgrims.

The Ministry emphasized that these measures aim to ensure continuity of services at approved standards and to safeguard the rights of pilgrims.

As part of its broader efforts to enhance service quality for pilgrims and visitors to the Prophet’s Mosque, the Ministry reiterated the importance of strict adherence to contractual obligations and official guidelines.

It called on all Umrah companies to comply fully with approved schedules and service protocols, emphasizing that this is vital to improving overall service quality and ensuring pilgrim satisfaction throughout their stay in the Kingdom.