SAUDI Investment Bank (SAIB), the fastest growing bank in Saudi Arabia, has been awarded an IT Service Management (ITSM) innovation award by Axios Systems for “Best Use of Automation to Improve Business Efficiency”.

SAIB has been using assyst, the leading ITSM solution from Axios Systems, since 2012. They required a solution that would provide full control of SLAs. SAIB are using the assyst self-service portal for IT and Facilities Management. Through using self-service, the IT team has reduced calls by 85 percent compared with their previous solution, HEAT from FrontRange.



Ahmed Al-Sabbagh, Assistance General Manager of SAIB IT & Shared Services, said  “the reduction of calls we have achieved through using self-service in assyst has given our team an additional 40 percent of time back to focus on key tasks and innovation. The IT team is truly more efficient.”



Ahmed Shamy, KSA Country Manager for Axios Systems, presented the award to SAIB. He said “we are encouraged to see the achievements Saudi Arabia Investment Bank have made. Their highly successful self-service launch and subsequent uptake, has allowed them to become a more effective and efficient operation.” Axios Systems have a strong presence in the financial sector in Saudi Arabia, with customers including Bank Al Bilad, Saudi Hollandi Bank and Bank Al Jazira. The banking sector is one of the most solid and profitable industries in Saudi Arabia. — SG