Panda Retail rewards its efficient employees

PANDA Retail, the leading Saudi retail company in the region, has recently honored some of its employees in its branches in Jeddah and Riyadh in recognition of their excellence in customer service and their dedication to setting a positive example for their colleagues. This comes as part of Panda’s commitment towards sustainable growth through setting a culture of excellence and elevating the performance of its employees, as well as the quality of its customer service. Muwaffaq Mansour Jamal, CEO of Panda Retail, rewarded the efforts of outstanding staff members through visiting each of them at their assigned branch, where he handed each of them a special Certificate of Appreciation in recognition of their productive efforts in customer service. Panda Retail applies an outstanding performance recognition policy on a quarterly basis. However, the latest honoring came in response to extraordinary praise received from a large number of customers on the efforts of the employees who have been honored. This reflects the company's obligation to adopting customer satisfaction as a key pillar in the selection and rewarding of outstanding employees. Muwaffaq Jamal said: “This honoring comes within our strategy of developing the efficiency of our employees, which is a key pillar for Panda Retail to improve its customer service – our main priority”. He confirmed that creating a culture of rewarding talent and competency is one of the key factors toward job loyalty and motivation, reflected in quality customer service. Panda forms the Retail Division of the Savola group of companies. It is one of the largest retailers in the Middle East, with 442 branches across the Kingdom. — SG